Puffcity Franchise LLC — Effective date: January 1, 2026
We want you to be happy with your purchase. Purchases are made in our physical stores; we do not sell products through this website. This policy covers returns and refunds for items bought in our Puffcity stores, unless a different policy is posted for a specific product or required by law.
In-store returns
- Eligible items may be returned or exchanged within 3 days of purchase, with your receipt, at the store where they were purchased.
- Items must be unused, unopened, and in their original packaging.
- Refunds are issued to the original payment method. Card refunds are typically processed within 5–10 business days, depending on your bank; cash purchases are refunded in cash.
Damaged, defective, or incorrect items
If an item is damaged, defective, or not what you expected, bring it back to the store with your receipt as soon as possible. We will exchange it or refund you.
Items that cannot be returned
For health, safety, and legal reasons, we cannot accept returns of:
- opened or used consumable products (including e-liquids, disposables, and similar goods),
- products with broken safety seals,
- gift cards,
- clearance / final-sale items marked as such.
Loyalty points
Points earned on a returned purchase are deducted when the refund is processed.
Questions
[email protected] · +1 (862) 293-1400
See also: Privacy Policy · Terms of Service · Age Verification Policy.